FAQs

No, you can sometimes obtain a cheaper fare by travelling on our ‘Early Bird Saver’ or ‘Late Bird Half Day Return’ fares. Details of the sailings upon which these fares are available are available on our web page at http://www.sarkshippingcompany.com/fares. Alternatively, when you book online our booking system will automatically calculate the cheapest fare available to you for the sailing times that you have chosen.

If you booked your ticket online you can cancel it online through our online facility at http://www.sarkshippingcompany.com/change-your-booking. Cancellations made 30 days or more before date of travel will receive a full refund less a £2.50 administration charge.

Cancellations made between 7 and 29 days before departure date will receive a refund of 75% of total fare paid.

Cancellations made between 1 and 6 days before departure date will receive a refund of 50% of total fare paid. No refunds are made for cancellations made on day of departure or if you fail to sail as booked.

Yes, when booking online you can have a different number of passengers travelling on the outbound leg of your journey to the return, or vice versa.

If you booked your ticket online and the changes you require do not change the fare into a more expensive one than that originally booked, you can make changes to your booking online through our online facility provding you havent collected your tickets at http://www.sarkshippingcompany.com/change-your-booking. There is no charge when changing your booking online.

Yes, you can buy a ticket on the day of sailing by booking online at http://www.sarkshippingcompany.com/book-online. Bookings can be made online up to 30 minutes before the sailing that you wish to travel on departs. You can also make a booking by telephoning our office on 01481 724059 or by calling into our office at White Rock Guernsey or Maseline Harbour, Sark.