FAQs

When do you decide to cancel or change a sailing?

We will contact you either the day before or on the day of the sailing if we have any disruptions or delays due to weather & tidal conditions, operational reasons, and congestion in the Harbours in Guernsey & Sark. We reserve the right to cancel or change the times of sailings due to adverse weather conditions or operational reasons. If such a change or cancellation is made the £2.50 administration fee is waived. Full refunds will be issued for tickets on sailings cancelled by IOSS.

Can children travel to and from Sark on their own?

Unfortunately, we regret we are unable to carry children under the age of 14 years unless they are accompanied by an adult, parent, or guardian. Children over 14 years of age can travel unaccompanied for family or educational purposes.

What is the company's cancellation policy?

Cancellations made 30 days or more before the date of travel will receive a full refund less a £2.50 per booking administration fee. Cancellations made between 7 and 29 days before departure will receive a refund of 75% of total fare paid. Cancellations made between 1 and 6 days prior to departure will receive a refund of 50% of total fare paid. No refunds are made for cancellations made on the day of departure or when a passenger fails to sail as booked. You will lose your booking if you do not turn up for your sailing.

How do I book a horse and Carriage?

You will have to contact the carriage operators directly yourself. The numbers can be found in the ‘Sark Guide – What to do’ section on the website or visit the Sark Tourism website.

Can I take my bike onto the passenger vessel?

Unfortunately, due to limited space bicycles are not allowed on the passenger vessel sailings. The bicycles can be shipped on the cargo vessel, which sails every Tuesday and Thursday, and Friday in the summer season. The cost of shipment is £10 for a standard bike one way, £15 for an electric bike one way and £20 for a cargo bike one way. You can also hire bikes in Sark from various bike companies – please see the ‘Sark Guide - What to do’ section on uur website or the Sark Tourism website for more information.

How far in advance do I need to book?

We do advise booking in advance as the summer season and get very busy and peak sailing times can quite often be fully booked. Booking is also highly recommended for busy weekends in Sark such as Sark Fest, Sheep racing and Lawn Mower racing. We recommend you book at least 1 week before you plan to travel and/or as soon as possible to guarantee availability, for busy weekends.

Do I receive a booking confirmation?

If you make a booking online a confirmation email will automatically be sent to you (please check your junk/cutter). If you book over the phone you can request a booking confirmation by email which we will forward on to you.

Can I travel while pregnant?

You can travel up to 26 weeks within your pregnancy or 28 weeks with a doctors certificate to travel. However we do observe the right to refuse travel, weather permitting and if we feel it’s not safe for you and baby.

Can I make a group booking?

Yes, a special fare is available for groups of 12 or more persons who are travelling together. Groups of 12 to 20 persons can book online or by emailing groups@sarkshipping.gg. Groups of 12 to 20 persons must travel on the same outward and return sailings to qualify for the group rate. Groups of 21 persons or more can be booked by emailing groups@sarkshipping.gg. Upon request, return sailing times can differ for groups larger than 21 persons. Bookings will be made as a reservation but must be paid in full no later than 21 days before departure date and are subject to availability.

Do you sell vouchers?

Yes, vouchers can be purchased in our office or over the telephone. If purchased over the phone the voucher can be collected from our office, we cannot send vouchers out in the post. Unfortunately the vouchers cannot be used online to book tickets. You can either come into the office or you can book over the phone and we will ask for the 4 digit voucher number at the time of booking. Vouchers are valid for a year from the purchase date.

Why do I have to give a mobile phone number and / or email address???

We use your mobile phone number so that we can advise you of any significant changes to your sailings by text message of phone call. We use your email address in order to send your booking confirmation. You may also opt in to receive details of any upcoming special offers or useful information about future services. The majority of our customers have expressed a preference for receiving information via email or text messages to their mobile phone.

Are there any special offers?

Keep an eye on the ‘Offers’ page our website for any current special offers.

Can I book a different number of passengers on the outward/return journey?

Yes, you can book a different number of passengers on the outward/return journey, either online or in the office.

Can I change my day trip ticket to an overnight ticket?

Yes, you can change your booking (subject to availability), the £2.50 per ticket administration fee will be applied and any difference in cost to the ticket price when original booked. Please call the office on 01481 724059 to make any changes.

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