FAQ

Sark is accessible via ferry from St Peter Port, Guernsey. The journey takes around 40 minutes with services operated by us, the Isle of Sark Shipping Company Ltd. Our ferries run all year-round with multiple, daily sailings from spring to autumn, with a more limited winter schedule. Guernsey has a number of links by sea or air, for more details please visit the Isle of Sark website or book direct with one of the providers below: By Sea Brittany Ferries website Manche Isles Express website By Air Aurigny website Blue Islands website

We may cancel or reschedule sailings due to weather, tides or for operational reasons. If your sailing is affected, we’ll contact you as soon as we can the day before or on the day of travel.

Children under 11 years old must be accompanied by a parent, guardian, or responsible adult. Older children may travel alone but must behave appropriately, or they may need to be supervised.

If you are more than 28 weeks pregnant, you’ll need a doctor’s certificate to travel. We may also refuse travel if conditions are unsafe for you and your baby. Visitors to Sark who are over 34 weeks pregnant will not be accepted for travel.

Dogs are welcomed onboard all of our vessels, subject to the Captain's sole discretion. Dogs must be kept on a lead and under control by an adult at all times while on the quay and vessel or travel in a suitable carriage box. Please avoid having your dog to defecate or urinate on the quay or vessel, but if it does, please note that you are responsible for cleaning it up. Other small pets must be kept in a suitable carriage box for the duration of the journey. Please read the 'Animals' section of our General Terms and Conditions for full details.

Yes you can! Registered assistance dogs are permitted to travel free of charge by prior arrangement. Please give us plenty of notice that you are travelling with your registered assistance dog to ensure that we can accommodate you both on your sailing of preference.

Our team are happy to assist all passengers, especially if you need a little extra support. If you have reduced mobility, are travelling with young children, or otherwise require assistance please contact us at least 72 hours before your scheduled departure to let us know. Please email us at info@sarkshipping.gg or call on +44(0) 1481 724059 Read on for more information on dis/embarking our vessels and accessibility in Sark.

We can accommodate folding wheelchairs on board, but unfortunately, we are unable to take larger electric wheelchairs or scooters due to space limitations. We also do not provide wheelchairs, so please bring any mobility aids you may need. For a smoother boarding experience, we recommend arriving at least 30 minutes before departure and checking in with our staff upon arrival so we can assist you as efficiently as possible.

Boarding is via a pedestrian ramp leading to a large floating pontoon where the boat is moored. To step on board, you’ll need to walk up two steps and over a relatively high threshold to get inside the boat. Please note that the ramp can be quite steep at times, which may be challenging for those with reduced mobility. If you need assistance, our crew will be happy to help.

Dis/embarking in Sark involves stepping from the boat onto a set of steps. The number of steps varies depending on the height of the tide, and they may be wet and/or slippery. Please note that there is no ramp at Sark Harbour, only steps. If you need assistance disembarking, our crew will be happy to provide limited help, but you should be able to disembark under your own steam.

Sark is a unique, car-free island with unpaved roads. Transportation options include walking, cycling, and horse-drawn carriage rides. Disembarking the ferry in Sark involves steps from the boat to the quayside, the number of which varies depending on the tidal range at the time. Sark Harbour does not have a ramp, only steps. A tractor-drawn bus (known locally as the “toast rack”) transports passengers up Harbour Hill to the village and back again. One of the buses has been adapted to carry wheelchairs but we recommend contacting the Visitor Centre in advance to confirm availability. Given these factors, navigating Sark can be challenging for individuals with reduced mobility. It's advisable to plan ahead and arrange necessary assistance to ensure a comfortable visit. Sark Visitor Centre: +44 (0)1481 832345 / office@sark.co.uk

A small number of mobility scooters are available, but the application process takes time so advance booking is essential. Please arrange this as early as possible, and no less than one week before your scheduled departure, to ensure availability. Please also note that Sark doesn’t have paved roads which may also effect those with reduced mobility.

For assistance on arrival, please contact the Sark Visitor Centre at +44 (0)1481 832345 / office@sark.co.uk at least one week before your trip. Provide your travel details and specify the support you require so they can make the necessary arrangements.

If you hire a mobility scooter, then you will incur a charge. Please contact the Sark Visitor Centre at +44 (0)1481 832345 / office@sark.co.uk for more detailed information on costs.

Each passenger may bring: 2 large bags of no more than 15kg each 1 piece of hand baggage (rucksacks, shopping bags, handbags, etc.), weighing no more than 10kg While we try to be flexible, overweight baggage may incur additional charges, and may need to be repacked into a separate bag or sent via our cargo service. If you have special or overweight baggage requirements, please contact us well in advance and we will do our best to accommodate your needs where possible.

Yes! If you have bulky items, camping gear, or baggage over 15kg, you can send it in advance via our cargo service to avoid issues at departure. Email info@sarkshipping.gg or call +44 (0)1481 724059 at least 72 hours before departure to arrange this.

In Guernsey: Please carry your own baggage onboard when asked to do so, if possible. Our staff can assist if you have reduced mobility, young children, or need extra help. In Sark: The crew will normally offload baggage and hand it directly to your carter for onward delivery to your accommodation. Please remember to get the correct label to ensure your bag arrives at the correct destination. Need baggage assistance? Contact us at least 72 hours before departure.

You must carry all hand baggage (rucksacks, shopping bags, handbags, consumables, etc.) on and off the boat. ❗ If you leave hand baggage on the boat in in Sark, it will be sent back to Guernsey.

Yes! If you book online, a confirmation email is sent automatically (check your junk folder if you don’t see it). If you book by phone, you can request an email confirmation.

We recommend booking at least a week in advance, especially during peak summer sailings and when Sark is busy with special events and festivals. Please check here for upcoming www.sark.co.uk/events. Popular sailing times often sell out, so booking early is best.

Yes! Groups of 12 or more can access special fares, but must travel together on outbound/return sailings: 12–20 people can book online. 21+ people should email groups@sarkshipping.gg to book. Full payment is required 21 days before departure, subject to availability.

Yes, you can adjust passenger numbers for each leg of the journey online or at our office.

We use your mobile number to notify you of sailing changes by text or call. Your email is used for booking confirmations and, if you opt in, updates on special offers or services.

Yes, subject to availability. A £2.50 per ticket admin fee applies, plus any fare difference. Call +44 (0)1481 724059 to make changes.

30+ days before travel: Full refund minus a £2.50 admin fee. 7–29 days before travel: 75% refund. 1–6 days before travel: 50% refund. If you don’t show up for your sailing, your booking is forfeited, and no refunds will be given.

Yes! Vouchers can be purchased in our office or over the phone. If buying by phone, you can collect the voucher from our office—we are unable to send them by post. Vouchers cannot be used for online bookings, but you can redeem them in person or by phone by providing the voucher number at the time of booking. Vouchers are valid for one year from the purchase date.

Yes! We run special offers throughout the year. Keep an eye on our social media and the Special Offers & News section of our website for the latest deals.

Yes! You can park for free for up to 10 hours at: North Beach car park (adjacent to our office) East Arm car park (5-minute walk away) These areas fill up quickly and are often full by 7:30 AM (Monday–Saturday).

Yes! We offer a limited number of parking permits for £15.00, guaranteeing a space near our office. Permits are non-refundable.